FAQ
Orders & Products — Posemore
Orders & Products — Posemore Do I need an account to place an order?
No, you can place an order as a guest without creating an account.
However, creating a Posemore account offers added convenience, such as faster checkout, easy access to previous orders, and a smoother experience when requesting support or managing returns.
How accurate are the product descriptions and images?
We work to present every pair of sneakers with clear descriptions, accurate specifications, and high-quality images so you can shop confidently.
Please keep in mind that slight variations in color or appearance may occur due to differences in device screens, brightness settings, or lighting conditions during photography.
Can I modify or cancel my order after placing it?
Order changes or cancellations may be requested before 5:00 PM (GMT-05:00) on the same day the order is placed.
Once an order enters the processing stage, we’re unable to make any modifications.
Returns & Refunds — Posemore
What is your return policy?
Customers may request a return within 14 days of receiving their order, as long as the item meets the conditions listed in our official Return Policy. Returned sneakers must be unused, in their original condition, and submitted with valid proof of purchase.
Who pays for return shipping?
If the return is due to customer-related reasons—such as ordering the wrong size or changing your mind—a $5 return shipping fee will be deducted from your refund.
If the issue is caused by Posemore, such as receiving an incorrect or defective item, we cover the return shipping cost at no extra charge.
Do you accept product exchanges?
At this time, Posemore offer direct exchanges.
If you would like a different style or size, you may return the original item (if eligible) and place a new order separately.
What should I do if I receive a damaged item?
If your order arrives damaged, please notify us within 24–48 hours and include clear photos of the issue.
Once verified, we will arrange the return and issue a full refund according to our Return & Refund Policy.
What if I accidentally damage the product after delivery?
Sneakers damaged due to customer misuse, improper handling, or accidental damage after delivery cannot be returned or refunded.
How long does the return process take?
After your returned package arrives at our facility, please allow up to 14 business days for inspection and approval.
You will receive an email notification once the review is completed.
How long does it take to receive a refund?
Refunds are typically issued within 15 business days after the returned item is approved.
Funds will be returned to the original payment method. Your bank or payment provider may require additional processing time.
Do you charge any restocking fees?
No. Posemore does not apply restocking fees on returned items.
Additional Information — Posemore
At Posemore, we aim to make the return process as clear and convenient as possible. We recommend keeping all original packaging, tags, and accessories until you’re fully satisfied with your sneakers, as these items are required to confirm eligibility for a return.
For a smooth experience, please follow the instructions provided in our official Return Policy and include any requested documentation when submitting your return request.
If you have questions or need assistance at any point, our support team is available during business hours to help guide you through the process.
Shipping & Delivery — Posemore
Do you ship internationally?
At this time, Posemore provides shipping services only within the United States.
International delivery is not yet available, but we may expand our coverage as our operations continue to grow.
What is the shipping cost?
A standard $5 flat-rate shipping fee applies to all U.S. orders, regardless of quantity or location.
This ensures consistent, predictable shipping costs for every customer.
How long does delivery take?
Processing Time: 1–3 business days
Transit Time: 7–11 business days
Estimated Total Delivery Time: About 8–14 business days from the moment your order is confirmed.
These timeframes represent general estimates and may vary slightly depending on order volume or seasonal demand.
Will I receive tracking details?
Yes. Once your order has been shipped, you will receive an email with your tracking number and a direct link that allows you to monitor your package throughout the delivery process.
What happens if my package is delayed?
Most orders arrive within the expected delivery window, but delays can occasionally occur due to factors such as severe weather, carrier backlogs, or peak-season surges.
If your package is affected by a delay, Posemore will share updates as soon as new information is available to keep you informed at every stage.
Privacy & Security — Posemore
How is my personal data used?
We use customer information only for essential purposes such as processing orders, providing customer support, and improving your overall shopping experience.
For full details on how we collect, store, and protect your data, please refer to our complete Privacy Policy.
Do you share my information with third parties?
Posemore does not sell or trade personal information.
Your data is shared only with trusted service providers who support secure payments, shipping, website functionality, and legal compliance. These partners are required to protect your information and use it responsibly.
Can I request deletion of my information?
Yes. You may request access to your stored information, ask for corrections, or request that your personal data be deleted, as permitted by applicable laws.
Our support team will guide you through the steps needed to complete your request.
Does your website use cookies?
Yes. Posemore uses cookies to improve website performance, remember user preferences, and better understand how visitors interact with our store.
You can disable cookies through your browser settings, but doing so may affect how certain features of the website function.
General Policies — Posemore
What happens if there is a pricing error?
If a pricing discrepancy is identified, Posemore reserves the right to cancel any affected order.
If payment has already been processed, the full amount will be refunded according to our standard refund procedures.
How often are policies updated?
Our policies may be updated from time to time to reflect changes in our services, operations, or legal requirements.
The most accurate and up-to-date versions of all policies are always available on our website for customers to review at any time.
How can I contact Posemore?
You can reach our support team during business hours using the contact information listed on our Contact Us page.
We are available to assist with questions, order concerns, and general inquiries.
Payments — Posemore
What payment methods are accepted?
Posemore processes payments securely through Shopify Payments, which supports major credit and debit cards as well as other region-available digital payment methods.
All available payment options will be displayed clearly during checkout for your convenience.
Is my payment information secure?
Yes. All transactions are handled through Shopify’s encrypted payment systems, which follow strict security and fraud-prevention standards.
Posemore does not store full card numbers, CVV codes, or any sensitive payment details at any stage of the checkout process.
Your financial information remains protected by Shopify’s advanced security infrastructure.
When is my payment processed?
Your payment is charged immediately once your order is successfully submitted and authorized.
After payment confirmation, your order is sent to our processing team to begin fulfillment.
Why was my payment declined?
Your payment may be declined for several potential reasons, including:
Incorrect card details
Insufficient funds or authorization issues
Security filters applied by your bank or payment provider
Billing information not matching bank records
Please double-check your payment details or contact your bank/payment provider if the issue continues.
Business Information
Business Name: Posemore
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Phone: +1 (737) 355-0876
Business Email: support@posemore.shop
Business Address:
5900 Balcones Drive, Suite 100,
Austin, Texas, United States